Privacy Policy

Last Updated: December 16, 2025

In Short: We respect your privacy. We collect only what is necessary to serve you, we secure it diligently, and we never sell your personal data to third parties.

1. Who We Are

Alona's Leisure Group ("we", "our") operates a family of hospitality and retail brands, including:

  • Alona's Sunkissed Escape® (Resort & Eco-Tours)
  • Apayao Threads (Handwoven Fashion)
  • Luminous Pages (Publishing)
  • FinTech Synergy (Software)

We are committed to protecting your personal data in compliance with the Data Privacy Act of 2012 (Philippines) and international standards like the GDPR where applicable.

2. What We Collect

We collect information to provide better services to all our users. This includes:

  • Personal Identifiers: Name, email address, phone number, and government ID (for bookings).
  • Transaction Data: Payment details, booking history, and purchase records.
  • Technical Data: IP address, browser type, and device information for security and analytics.
  • Preferences: Dietary restrictions (for dining), room preferences, and special requests.

3. How We Use Data

Your data helps us deliver seamless experiences:

  • Processing reservations for stays, dining, and tours.
  • Fulfilling orders for physical or digital products.
  • Communicating booking confirmations and updates.
  • Improving our services through analytics (aggregated/anonymized).
  • Ensuring the safety and security of our guests and premises.

4. Data Sharing

We do not sell your data. We may share information strictly with:

  • Trusted Service Providers: Payment processors, booking engines, and IT support partners who are contractually bound to protect your data.
  • Legal Authorities: When required by law or to protect the safety of our guests and staff.
  • Group Companies: To facilitate integrated services across our brands (e.g., a resort guest getting a discount at our retail store).

5. Cookies & Tracking

We use cookies to enhance your browsing experience. These include:

  • Essential Cookies: Required for the website to function (e.g., shopping cart).
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
  • Preference Cookies: Remember your settings (e.g., language).

You can manage or disable cookies via your browser settings at any time.

6. Security & Retention

Security: We employ robust technical and organizational measures, including encryption and access controls, to safeguard your data.

Retention: We keep your data only as long as necessary to fulfill the purposes outlined here or to comply with legal/accounting requirements. Once no longer needed, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate data.
  • Request deletion of your data ("Right to be Forgotten"), subject to legal retention obligations.
  • Withdraw consent for marketing communications at any time.

8. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to our Data Protection Officer:

Email: [email protected]
Form: Contact Page

We aim to respond to all legitimate requests within 30 days.